[meteorite-list] My Ebay suspension

From: dean bessey <deanbessey_at_meteoritecentral.com>
Date: Thu, 9 Jul 2009 18:29:54 -0700 (PDT)
Message-ID: <995470.8749.qm_at_web56108.mail.re3.yahoo.com>

As if you didnt need another reason to try and diversify your business away from ebay here is what happened to me this morning. I am not making any part of this up or in any way dramatizing what happened. Neither Stephen King nor the guys on CSI could make this up.
I wake up to numerous emails from ebay this morning from ebay cancelling my auctions and two emails saying that my account was suspended.
Many auctions were canceled because they were "Significantly misrepresented". After 3 hours of chatting with people I finally get through to the "trust and safety" people after a recommendation from ebay australia.
I was told that somebody (who??? - she had no way of knowing who) decided that my auctions were misrepresented. She couldent tell me what was misrepresented just that they look at the description, picture and content when deciding was what misrepresented but she had no way of knowing exactly what.
So I try and reason with her. "If you cant tell me what it is about my auctions that was misrepresented how can I not repeat the problem in the future?
Sit down before you read her response.
She said that if ebay told everybody what they look for when they decide that auctions are misrepresented then people would do things to get around their security checks in future auctions so it would be a security violation to tell me what it was about my auctions that was being misrepresented and therfore canceled (And leading to my suspension.) She then said that my suspension was for 7 days so even if she did tell me it wouldent make any difference because you cant list on ebay for 7 days again anyway.
Reasoning is getting harder. "OK, for my information. in seven days time when I get back on ebay again can you tell me what about my auctions was misrepresented so that I can fix them and not violate your policy in the future so I dont get kicked off again?".
Sorry, telling you what the problem is would be a security violation and if people who what they looked for would do things to circumvent their rules in the future".
This is going nowhere. I wish that I had a copy of that phone conversation. It would have looked good on youtube.
In addition, the emails that ended the auctions said this:
----------------------------------------------------
eBay has restricted your ability to list new items as a result of a policy violation. We'd be happy to lift this restriction once you've completed a brief tutorial about this policy. The next time you sign in to your eBay account, click on ?Sell? and ?Sell Your Item.? You?ll then be asked to take the tutorial. Once you've completed it, you can begin selling again immediately.
__________________________________________
Unfortunately, doing so is not possible so I cant even sign on. Even their emails dont make sense.
So with a bit of luck, sometime in the next 7 days they will tell me what was wrong with my auctions so that I can fix it and not violate their policy - although maybe they will not because doing so might enable me to fix the problem out and circumvent their rules in the future.
I plan to spend the next 7 days getting some shopping cart websites built and trying out other sites to sell stuff. Anybody got any ideas where else to list stuff? Anybody know somebody with ebay who will talk to me?
Apparantly it was my pearl auctions that was somehow misrepresented but its not possible to find out why. It sgoing to be a pain relisting 1700 auctions. It probably wont get done - especially if I can figure out how to build a nice shopping cart website
Cheers
DEAN
On a completely different note I need to come up with around $2000 in my paypal account in the next week so I am particularly into dealing from my website right now WWW.METEORITESHOP.COM so if you see anything let me know.
Also, you people out there who owe me money, now is a good time to pay up.


      
Received on Thu 09 Jul 2009 09:29:54 PM PDT