[meteorite-list] Lost packages

From: Rob Wesel <nakhladog_at_meteoritecentral.com>
Date: Mon Feb 14 00:36:16 2005
Message-ID: <000e01c51257$0f4ee2d0$46d5a943_at_robewcufk0z2s3>

I run into this a fair amount as well and it is a tough decision, the cost
of a customer versus the cost of the lost parcel.
I believe it is not on you to refund the loss but it may be worth doing in
the long run.
My largest loss was $750.00 and I refunded it and still lost the customer.
So, I got no ideas.
Someone mentioned to me once that declaring no value may constitute mail
fraud, anyone have reliable info on that aspect?

Rob Wesel
http://www.nakhladogmeteorites.com
------------------
We are the music makers...
and we are the dreamers of the dreams.
Willy Wonka, 1971



----- Original Message -----
From: "Michael Farmer" <meteoritehunter_at_comcast.net>
To: <meteorite-list_at_meteoritecentral.com>
Sent: Sunday, February 13, 2005 9:01 PM
Subject: [meteorite-list] Lost packages


>I am really getting angry.
> It seems that many of the same people in Germany who are missing packages
> want their money back. Not one package to any other country lost but in
> one month 7 packages to Germany?
> Let's get something strait now. Almost every customer in Europe wants
> their packages to declare "NO VALUE" "GIFT" "For scientific study only"
> etc, to avoid customs. Except there is a problem with that. When you
> declare no value, then there is no possible insurance value either.
> Now that some items are lost, why do you feel that it is I who should lose
> my meteorites and get no money?
> I think then that is the customer's responsibility to accept the loss. I
> need to get this worked out right now, because I am not going to do that
> any more, I will have to start declaring full value on every meteorite I
> send to Europe. We are talking well over $1000 in material now lost to 7
> different people.
> I read that Germany just changed systems, what do you think happens when
> an entire country changes something? CHAOS.
> I am not willing to just accept the loss of my meteorite to a new German
> postal system, and I have no recourse since you all request "NO VALUE" so
> that you don't pay customs duty on your goods.
> Anyone got any ideas?
>
> Michael Farmer
>
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Received on Mon 14 Feb 2005 12:35:57 AM PST